Contact Us

We'd love to hear from you. Whether you have a question about your order, sizing, or anything else — our team is here to help.

Get in Touch

• Email: support@carldross.store
• Response time: Within 24–48 hours
• Instagram: @carldross

Business Hours

Our support team is available Monday – Friday, 9:00 AM – 6:00 PM across the following time zones:

• Lagos / London (WAT/GMT): 9:00 AM – 6:00 PM
• New York (EST/EDT): 4:00 AM – 1:00 PM
• Los Angeles (PST/PDT): 1:00 AM – 10:00 AM
• Dubai (GST): 12:00 PM – 9:00 PM
• London (GMT/BST): 9:00 AM – 6:00 PM
• Paris / Berlin (CET/CEST): 10:00 AM – 7:00 PM

We are closed on weekends and public holidays.

Order Issues

For order tracking, returns, or exchanges, please email us with your order number and we'll get back to you as quickly as possible.