Shipping & Returns

Shipping

Where do we ship?

We ship worldwide. No matter where you are, we'll get your order to you.

Processing Time

Orders are processed within 1–3 business days of payment confirmation. You'll receive a shipping confirmation email with your tracking number once your order is dispatched.

Delivery Times

Region	Estimated Delivery
Nigeria	5–10 business days
Africa	7–15 business days
Europe & UK	10–18 business days
USA & Canada	10–20 business days
Rest of World	12–25 business days

Delivery times are estimates and may vary due to customs processing or carrier delays.

Tracking Your Order

Once your order ships, you'll receive a tracking number via email. Use it to follow your delivery in real time.

Customs & Duties

International orders may be subject to customs duties and import taxes imposed by your country. These charges are the responsibility of the customer and are not included in our prices or shipping fees.

Returns

Return Policy

We want you to love what you ordered. If something isn't right, we accept returns within 14 days of delivery, provided the item is:

Unworn and unwashed
In its original condition with all tags attached
Free from perfume, stains, or damage

Items that do not meet these conditions will not be accepted for return.

How to Return

To initiate a return, email us at support@carldross.store with:

Your order number
The item(s) you wish to return
The reason for your return

We'll respond within 1–2 business days with return instructions.

Refunds

Once your return is received and inspected, we'll process your refund within 5–7 business days to your original payment method. Shipping costs are non-refundable.